Service Policies

SERVICES

SERVICE PHILOSOPHY

SERVICE CHARGES

The way I work has developed from 25 years of solving computer problems. My service policies are import to me and they help you to appreciate my code of conduct:

No Call-Out Charge

I do not charge for call-outs to my clients in and around Shrewsbury town centre. I may include a little for travel time if you are based further afield. IT Companies that offer a call-out service typically charge £50-£100 just to ring your doorbell

Strict No Fix / No Fee Policy

If I am unable to solve your IT problems, I will not charge. Such situations occasionally arise when you have no alternative except replacing your computer equipment. I will advise you of the best places to buy the equipment you need and I will offer to help you transfer data, programs and settings at a later date

Honesty and Fairness

I will explain beforehand how long I expect it will take me to fix all your problems. If I take longer than expected, I will not charge you for the additional time. I am not a strict time-keeper and I will always round down to the nearest hour

Tuition and Training

I prefer to work in your company. It is important that I explain what I am doing so that you will feel capable of fixing similar problems if they occur again in the future. As an experienced IT trainer and lecturer, wherever possible, I get you to sit in the driving seat and learn for yourself