Service Philosophy

SERVICES

SERVICE POLICIES

SERVICE CHARGES

The way I work has developed from 25 years of solving computer problems. There are five ways I can help you where computer shops can't:

I resolve your IT issues at your home or your premises

You don’t need to unplug all yours wires or bring your equipment to me
You don’t need to worry about what is going to be done with your computer out of sight
You will never be given excuses like, “It worked perfectly fine in our workshop”

I teach you to solve your computer problems

My goal is to show you how to solve your issues so that you’ll know what to do in the future
You will not be bamboozled by computer jargon - I love using analogies
What makes it challenging for me is to get you to overcome your problems

I take responsibility for your entire computer set up

I will correct your operating system, ISP and equipment issues - no matter who provided them
I will help you with all other software applications - no matter where they came from
I will make sure you never lose your data (e.g. your documents, pictures, music)
I will preserve your settings (e.g. your email, contacts, desktop preferences)

I do not sell computer equipment

I am completely independent and do not benefit from hardware purchases
If you need to renew or replace components or equipment, I will save you money by advising what you really need to purchase and the best place to buy it
If you require me to purchase hardware on your behalf, I will give you the sales receipt

I am far cheaper than the high street

Cheap may not be the cleverest word in marketing but with no shop, no stock and no staff to train, I will fix your computer problems at a fraction of high-street prices and I come with heaps more support experience, dedication, and genuine interest and care